At Drop Zone Supplies we are committed to protecting your privacy
We use the information we collect about you to process orders. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.
We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.
How does Drop Zone Supplies protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software(SSL)encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access.
Will Drop Zone Supplies disclose or sell the information it collects?
Drop Zone Supplies does not sell, trade or rent your personal information to others.
In summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Drop Zone Supplies possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.
Your consent
By using our Web site, you consent to the collection and use of this information by Drop Zone Supplies If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Please use the link above to download a returns PDF
All mail order goods to be returned to
Drop Zone Supplies
Unit 24, avenue One
Station Lane
Witney
OX28 4XZ
UK Returns Policy
We offer a 28 day exchange/refund policy within our retail stores at the managements discretion. All retail sales final after 28 days.
Mail Order Returns
We at Drop Zone are committed to providing you with the best quality service we can. If you are not entirely satisfied with your purchase simply return your Internet purchase items to us, at your cost, within 28 days from the date on top of your receipt.
We advise that all returns are sent via a signature on receipt service. We take no responsibility for any goods that are damaged or lost in the post, whilst being returned to us.
Please write a brief note explaining the goods are unsuitable. Provided the goods are unused and with original tags and labels, we will refund cost of goods. We will not refund goods without receipts.
All sales final after 28 days!
All "Mail Order" goods returned to us after 28 days will not be refunded, we will hold the item for you, either for collection or redelivery. Redelivery will incur a standard rate postal charge. We will hold goods for 6 months, after this time we will dispose of goods and donate money to charity.
Exchanges
Please follow the returns policy on the reverse of the receipt that you received with the goods. Please follow the above procedure, but include a simple note, including the goods you wish exchanged, and what for. An appropriate postage charge will be applicable.
Receipt
Please include proof of purchase with any returns or exchanges, without this we are unable to process your request.
Warranties
We offer a 6 months guarantee on all products sold for workmanship and quality, based on customer fair ware and tear. All goods should be returned to us clean and laundered with a note explaining faults on goods with copy of receipt.
Please provide prrof of purchase, this can be order No or a copy of your bank/credit card statement.
Exclusions to warranty's
Goods altered by the customer
Specially personalized goods
Climbing equipment
Gas products
Items misused or abused
Any soiled goods
Zips, buckles, straps and buttons.
If goods are found to be faulty on our inspection we will free replace, and refund all reasonable postage costs incurred by customer. International customers we will refund postage up to the cost of no more than original shipping charges. We are not liable for any import duties on any order or return.